The university run – Sort My Sign
This week, many families will be taking to the roads to help move their children into university accommodation around the country. A time packing up the car with numerous essential (or maybe not!)...
View ArticleMotorway services – better facilities for lorry drivers
Motorway services are often a critical part of our journeys. Most of us have felt tired or hungry, run short of fuel or just needed a comfort break when on a long drive. Some of us plan where to stop...
View ArticleMake Delay Pay: more passengers claiming compensation
All our research on rail confirms the importance of punctuality for passengers – they want and expect their train to be on time. When it’s not, a good, easy way to claim compensation can take some of...
View ArticleA ‘fragile’ railway?
It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words, one where it’s unusual for a train to be late or, worse, the railway to be closed. Sadly, for a whole host...
View ArticleRail disruption – industry must do better for passengers
Over Christmas and New Year the news headlines were full of delays: overhead power cables, a cracked rail, broken down trains and, of course, storms and flooding. All this coming on top of an...
View ArticleThe Great British Rail Sale – will it tempt people back to rail?
This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many journeys. This is welcome news for passengers. Our research shows that value for money is passengers’ top...
View ArticleWhy are more people in Cornwall choosing the bus?
How can the industry entice people back onto the bus? We saw from the £2 fare cap that value for money is a key factor to help get bus passengers back on board. Cornwall was one of the few authorities...
View ArticleThe shift to EVs: balancing cost and convenience for a seamless transition
The UK reached a new milestone in January, selling its millionth electric car. The number of electric vehicles (EVs) on the road continues to rise – up 21 per cent from January 2023. Interestingly this...
View ArticlePutting passengers at the heart of rail reform
On Tuesday the Government published the long-awaited Draft Rail Reform Bill. This is an important milestone in reforming our railways. At its heart is the creation of a new rail organisation, Great...
View ArticleM25 closure this weekend: accurate information is the key for drivers
This weekend sees a full closure of the M25 between junctions 10 and 11 near Wisley in Surrey. Clearly, closing such a busy stretch of road all weekend will cause inconvenience to many road users. If a...
View ArticleReport reveals decline in train assistance for disabled passengers
The Office of Rail and Road (ORR) has released its annual report on passenger satisfaction and performance of Passenger Assist. This is the service that train operators are required to provide to...
View ArticlePassenger satisfaction and train company performance
There is a lot of change coming down the tracks for the railway. Earlier this month the King’s Speech set out plans for a Railways Bill, a welcome step towards the establishment of Great British...
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Access all areas?
Transport Focus is acutely aware that passenger assistance across the rail network can be hit and miss. There are many accounts from disabled passengers of staff not providing the assistance as it was...
View ArticleSatisfaction and performance: insights from our latest Rail User Survey
In recent weeks, Transport Focus has been shining a spotlight on rail passenger priorities. It is positive that industry partners remain focussed on wanting to improve issues such as punctuality,...
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